Free Delivery

FREE DELIVERY
AND INSTALLATION

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All Prices Exclude VAT

We buy quality used office furniture
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01604 637 979

Terms and Conditions

Any queries please call 01604 637 979

General

All prices shown are for individual items and are subject to availability.All products and prices shown within our website, product guides or store's are an offer to treat and no order is finalised until Andrews office furniture has confirmed in writing, either by invoice or email.

Delivery is free on orders of over £250.00 + vat only.

Please note, we check our website regularly for pricing errors, but mistakes can happen.  If a price is shown incorrectly we reserve the right to rectify and cancel the order.

All prices quoted do not include VAT (currently 20%).

If you require an exact delivery date, please call or email in the first instance.

Deliveries are carried out Monday - Friday between the hours of 8.30am and 5pm. Saturday delivery are available at a premium rate, upon request. Excludes bank holidays. We are unable to give a exact timed delivery but will endeavour to accommodate your requests.

We reserve the right to cancel any order before or after confirmation of your order. If any payment has been taken this will be refunded back to you, via your method of original payment.

Methods of payment accepted are by card online or cheque sent through the post.Please note we do not accept AMEX on-line, AMEX is accepted in our stores.

We operate a Transax system which clear's cheques instantly - once we have recieved your cheque and this has cleared delivery will be arranged.

 

Payment

Please ensure when paying online you enter the registered card address and postcode. If the delivery address difers - add this in at the bottom in the notes section.

Please note payment in full is due at the time of order, whether paid on-line or through our stores. To apply for a monthly credit account, please email northampton@andrewsofficefurniture.com.

 

Deposits

Deposits for orders can be made in store, upon payment of balance, goods will be delivered. Deposits will be held for upto 6 weeks, after this time goods may be realeased from stock. This would not apply to special orders, which are only ordered after full payment has been recieved.

Deposits are non refundable once recieved, and a credit note will only be issued.

For any further queries please contact the issuing branch.

 

Contact details

London Warehouse

16 - 18 Fowler Road, Hainault Business Park, Hainault, Essex, IG6 3UT.

Tel - 0208 502 6503

Email - sales@andrewsofficefurniture.com

 

Northampton Showroom

90 Wellingborough Road, Northampton, NN1 4DP

Tel - 01604 637 979

Email - northampton@andrewsofficefurniture.com

 

Delivery

Free delivery on all orders within the M25 or Northampton area on orders over £250.00 + vat.

For deliveries outside of the M25 please call or email for costs. Please also advise of any parking restrictions including red routes or yellow lines. Failure to inform us of any parking issues may delay delivery. Delivery costs include full installation of your furniture on site by our skilled delivery fitters, including removal of any rubbish.Please note that a signed delivery note confirms delivery of goods.

We aim to deliver next working day, but there will be times when we are unable to do this. For deliveries outside of the M25 or in outlying areas within the M25 it may take a little longer as we don't normally have delivery vans in these areas everyday, if this is the case we will let you know when we are likely to have delivery vans in your area - any quereis please call 01604 637 979 or email.

We can also recycle your old furnishing - please ask for costs. Please have the area ready to accept delivery. If the delivery is postponed and rescheduled a charge may be made.

 

Products under guarantee

In the first instance please report the fault to us with a full description of alleged fault. We will then arrange on site remedy or advise what action to be taken. If the fault is deemed a manufacturers fault and the item is under warranty a exchange will be arranged.

 

Products not under warranty

In the first instance report the fault to us with a full description of the alleged fault . We may then arrange to visit on site to advise on action needed to remedy . There would be a charge for this service . We would advise of likely cost at the time of enquiry.

 

Unwanted goods / Wrongly ordered products

Goods may be collected and a charge based upon 25% ( Minunum of £50.00) of the item value. Goods taken out of the original wrapping and goods assembled ( Either by our company or the customer) are not returnable. Products also ordered direct from our suppliers or bespoke are non returnable or refundable. In the event of any cancelled orders , no refund would be offered. We may offer a credit note. This will not affect your statutory rights.

 

Made to order or special order items

Items made to order or ordered direct from the manufacturer are non-returnable and non-refundable. Made to order items will not be accepted as a return for a credit or exchange or refund unless these are found to be faulty or damaged upon arrival.

 

Missing items

On delivery – should an item be missed or appear not delivered then you must notify us within 12 hours of any intial problem. On assembly – Should an item be missed or a part missing please report the missing item within 12 hours . In both instances goods / parts will be dispatched as soon as possible.

 

Faulty goods

All damages must be reported within 24 hours of receipt of goods . We will then rectify as soon as possible.

 

Retention Of Ownership

Property of the goods remains with Andrews office furniture until full payment has been received by the company. Until full payment is received Andrews office furniture may at any time recover the goods and may enter the buyers premises for this purpose. Nevertheless the risk in the goods passes to the buyer on delivery and the buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage in their full invoice price until final payment.

 

Second Hand Furniture

All used stock shown may be viewed in our stores subject to availability - call you local store for more details. With regards to storage, keys are not always guaranteed with drawers and cabinets. keys can be ordered direct via www.fastkeys.co.uk.